1) How can I check the status of my order?

Upon processing your order, you will receive the necessary tracking number for your package(s). If you do not have the necessary information or did not receive your order confirmation, please contact us at: support@taiwanimports.com or call us at 801-263-3790.

2) How can I track my order after it has been shipped?

To track your package you can link to the UPS website where you can track your package real time.
http://www.ups.com/tracking/tracking.html

To see how long it will take to get to your destination you can click on this link:
http://www.ups.com/using/services/transit/timetran.html

3) After my order is placed on the web site, how long does it take to process it?

Orders received before 2:00 PM MST will be processed that day.  Orders that are received after 2:00 PM MST will be processed the next business day.  Orders placed on Saturday or Sunday are typically processed on Monday Morning.

4) What is your return policy?

Taiwan imports has a 30 day return policy on every item we sell.  There are some limitations however, Christmas merchandise purchased is not returnable after December 15th (12.15). All returns are subject to the following:

1) All products must be returned in original, unused condition.  Original packaging preferred.
2) Shipping and handling charges are not refundable

5)If there are any problems with my order, will I be informed?

If there are any problems with your order (i.e. an item is out of stock, your credit card number was invalid, etc.), you will receive an e-mail for a customer service representative.

6) If I have already placed on order on the web site, can I change it?

You can change or cancel your order by calling us at 801-263-3790 or e-mail us at support@taiwanimports.com. If you call us, please have your order ID number ready, if you e-mail us please reference your order ID number in the Subject field of your e-mail.

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