Account Information
1) Do I need an account to buy from you?
No. Just sign up and you are good to go. If you are buying wholesale, contact us and we can set you up with a resale account to save you even more.
2) Is there a minimum purchase order?
No, there is no minimum order, however with larger orders you get better discounts.
Product Information
1) Are all your products listed on your web site?
Taiwan Imports carries thousands of items in the warehouse and most items on our website. We do not list very heavy or fragile items. If you don't find something you are looking for, please e-mail us at sales@taiwanimports.com or call us at 1-801-263-3790 or 1-800-529-9829.
2) How do I get more information on a product?
We try and list all relevant information on a product listed. However if you need additional information on a product, please e-mail us at sales@taiwanimports.com.
Shipping Information
1) What are your shipping charges?
Free ground shipping on orders over $100.00. Flat rate of $5.00 on orders under $100.00
UPS Shipping
We ship by UPS and offer USPS (US Postal Service) for Canada and Puerto Rico. We also provide the following shipping services on request..
2) UPS Next Day
3) UPS 2nd Day
If you need to request these additional faster services please confirm pricing with a sales representative at 801-263-3790. Or e-mail us at sales@taiwanimports.com.
Order Information
1) How can I check the status of my order?
Upon processing your order, you will receive the necessary tracking number for your package(s). If you do not have the necessary information or did not receive your order confirmation, please contact us at: support@taiwanimports.com or call us at 801-263-3790.
2) How can I track my order after it has been shipped?
To track your package you can link to the UPS website where you can track your package real time.
http://www.ups.com/tracking/tracking.html
To see how long it will take to get to your destination you can click on this link:
http://www.ups.com/using/services/transit/timetran.html
3) After my order is placed on the web site, how long does it take to process it?
Orders received before 2:00 PM MST will be processed that day. Orders that are received after 2:00 PM MST will be processed the next business day. Orders placed on Saturday or Sunday are typically processed on Monday Morning.
4) What is your return policy?
Taiwan imports has a 30 day return policy on every item we sell. There are some limitations however, Christmas merchandise purchased is not returnable after December 1st (12.1). All returns are subject to the following:
1) All products must be returned in original, unused condition. Original packaging preferred.
2) Shipping and handling charges are not refundable
3) If there are any problems with my order, will I be informed?
If there are any problems with your order (i.e. an item is out of stock, your credit card number was invalid, etc.), you will receive an e-mail for a customer service representative.
4) If I have already placed on order on the web site, can I change it?
You can change or cancel your order by calling us at 801-263-3790 or e-mail us at support@taiwanimports.com. If you call us, please have your order ID number ready, if you e-mail us please reference your order ID number in the Subject field of your e-mail.
Payment Information
1) Can I place an order using personal/ business check?
To pay by check, please mail your order to:
Taiwan Imports
6544 South Cottonwood Street
Murray UT 84171
Checks typically take up to two weeks to process.
2) What is your policy on C.O.D. Orders?
Sorry, we do not accept C.O.D. Orders.
Site Information
1) Is your web site secure?
Yes! We take internet security very seriously. our retail system is based on SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL-compliant browser such as Microsoft's Internet Explorer, you can conduct online purchasing without the fear of an intermediary obtaining your credit card information. We are also a Verisign secure site.
2) How often is the web site updated?
For the most up to date pricing and product information, we update our web site daily from Monday to Friday. We also make real time updates so you can take advantage of last minute price drops and specials. To be updated via e-mail, make sure you sign up on the subscribe section on the front page.
3) How can I search a product in your database?
Our online shopping system allows you to search using keywords such as item number, item description, even keyword such as Christmas, or Pine (for pine trees)
4) Why do I sometimes get error messages on your web site?
We strive to make your shopping experience at Taiwan imports Online as painless as possible, but occasionally you may get error messages due to server down time, unusually high traffic volume or site maintenance. if you do have a problem please report it immediately to our webmaster.
E-Mail removal
1) How can I have my name removed from your e-mail list?
If you do not want to receive e-mail from us in the future, you can unsubscribe yourself in the news section on the front page.
